Our mascara is a tubing mascara, which means it works differently from a traditional mascara. The formula wraps around each individual lash in tiny tubes and therefore does not need to be dissolved with makeup remover or oil. Instead, it is removed using warm water and gentle pressure.

Here's how:

1. Use properly warm water, at least approximately 38°C. Lukewarm or cold water is not enough for the tubes to release properly.

2. Thoroughly soak your lashes. Let the warm water come into contact with your lashes for approximately 15 to 30 seconds. This step is important – the mascara needs time to soften before you try to remove it.

3. Gently press around your lashes. Once the mascara has become warm and soft, use clean fingertips to gently hold your lashes.

4. Gently slide from the roots towards the tips. You will feel the mascara slide off your lashes in small tubes. They may look like tiny black threads or pieces – this is the mascara coming off, not your lashes.

5. Repeat with more warm water if needed. If the mascara is still in place, it usually means it has not become warm or wet enough. Soak your lashes again for another 15 to 30 seconds and repeat.

Avoid rubbing, scrubbing or pulling on your lashes. You also do not need waterproof makeup remover, oil or cleanser to dissolve the mascara. The key is sufficiently warm water, thoroughly soaking the lashes and then gently allowing the tubes to slide off.

Tip: If you are removing the mascara at the sink, soak a soft washcloth or cotton pad in warm water and hold it against your closed eyes for approximately 20 to 30 seconds before gently removing the mascara. This helps keep the warmth against your lashes for longer.